The standard way to connect to the dialer is to use the computer for the data - the voter information on the screen and the responses you mark after the call - and the audio, using VOIP. In some situations, however, you may not be able to use the computer for the audio - particularly if your internet bandwidth is limited or your internet provider blocks the VOIP connection.
You can use a telephone for the audio.* It can be a cellphone, a landline, or an internet phone, as long as the phone has a ten-digit phone number and can receive calls at that number. To use a telephone for the audio, you will need to change a couple of settings.
At the agent login webpage, click on the Settings button.
If you haven't already done so, fill in the dialer IP settings as normal, and then in the middle of the Settings box, click on Use Remote: Yes. In the Extension box, type outbound/ followed by the ten-digit phone number you want this computer to connect to. Click on Save & Close.
With these settings, when the agent logs in, the dialer will call the ten-digit phone number as part of the login process. Remember not to hang up the phone in between calls! If you hang up, you will need to log in again.
*NOTE: Using a dialback connection for your phoning costs an extra two cents per minute, for as long as the call is connected. This is in addition to all normal dialer charges.