FAQs – Getting Started

  • Getting Started
  • How do I sign up for your services?

    Contact us.  We will be happy to give you a walk-through of our system and talk about how we can help make your work more effective.  If you decide to go ahead with our services, we will send you a welcome email with your account information.  PDI and PDI-Q users who want to connect their PCT dialer account to a PDI or PDI-Q account should share that account information with their account representative at PDI or Catalist.

  • What are the minimum specs for bandwidth and computers to be used on the dialer system?
    For the computers that your phoners will use, we recommend these minimum specs:

    Intel Core i3 processor or better

    At least 2 GB RAM

    Windows 7, 8 or 10 (any version - Home, Professional, etc)

    Internet Explorer version 9 or higher

    Ethernet adapter (not wifi only)
    Headset
    For internet access:
    Each computer will need approximately 125 kb of bandwidth, both upload and download.  This means that each megabyte of bandwidth is enough for 8 phoners.
    We do not recommend running a phonebank using wifi internet - it's just not stable enough to give you a smooth experience.
  • I'm not using PDI or PDI-Q. Can I still use the PCT dialer?

    Yes!  The PCT dialer is a full-featured dialer that can be used for a variety of phoning projects.  You can load your membership list to call them about an upcoming meeting, make patch-through calls as part of a legislative campaign, or do a voice blast (robocall) to turn out voters, using data from another system.  Contact us and we will be happy to talk with you about how our services can make your work more effective.

  • How is the PCT dialer different?

    There are a lot of companies offering dialer services.  PCT stands out from the rest for several reasons -

    Easy to use, reliable, and fast - You have more important work to do; you don't want to spend a lot of time learning to use a complicated system.  You also don't want to waste time on a slow or unreliable dialer.

    Low cost - PCT's pricing is very competitive.  You don't need to pay high prices or sign a long-term commitment to get top-quality dialing services.

    Tailored to the needs of your work - PCT was created specifically to meet the needs of progressive political campaigns, labor organizations, and community organizations.  We know that you don't work M-F, 9-5, and neither do we!  We also have years of experience in using technology to advance progressive work, and it is part of our mission to work closely with you throughout your campaign to make sure that you are able to use the tools effectively.